Exchange Policy

Products that are eligible for exchange can be returned within 24 hours of receiving the merchandise and in following conditions. 

Items should be returned unused and with all tags attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customers.

Not all products are eligible for returns and exchanges It can only be done in the following cases.

  1. Size deviation from the order, only for unused garments. Please review our size guide carefully before selecting your size.

  2. Genuine quality issues of the product. By genuine we mean bad workmanship or defective materials only. 

  3. In case the product shipped is not as per order.

No Exchanges will be made on the following cases:-

  1. Products under jewellery, bags, Accessories, Stationery & Gifts and House and Home category. Unless products are received in a damaged condition and timely notified. 

  2. Products, which have been custom-made for the customer. Unless they do not match the specifications given by the customer.

  3. Due to minor design variation with handloom and handcrafted products there will always be some variation between products.

  4. Color variation from what you see on the computer and actual product. We have made every effort to display colors as accurately as possible. However, as screens vary, we cannot guarantee that your screen’s display of any color will be completely accurate. 

  5. Customized product to your size or need.